Real Madrid Foundation Clinics UK
Operated under licence by Total Football Group L.L.C-FZ
Total Football Group L.L.C-FZ is the exclusive licence holder for both the Real Madrid Foundation Clinics UK and Coerver® Coaching England & Wales programmes.
Registered Office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Commercial License Number: 2529042
UK Service Provider: Project Football Limited (Company No. 10731134), The Bungalow, Hawthorne Lane, Coventry, West Midlands, CV4 9PB
By registering to attend Real Madrid Foundation Clinics UK, you agree to the following terms and conditions:
Conditions of Enrolment
Confirmation of Enrolment will be forwarded to the booker on receipt of their registration form, which must be accompanied by the appropriate fee.
Payment of fee will be subject to the booker's acceptance of these conditions of enrolment.
Real Madrid Foundation Clinics UK/Project Football Limited reserves the right to cancel any booking if the correct payment terms and procedures have not been followed by the booker and/or clinic participant.
1 - Cancellation Policy
1.1 Clinic Booker
The clinic booker may cancel their booking within 7 days of registration provided:
1.1a - The course start date is not less than 14 days from the booking date and/or has not already started.
1.1b - The clinic booker has not ordered/received their clinic training kit package.
The clinic booker must confirm their cancellation in writing by contacting support@coerver.co.uk
Upon receiving the clinic booker's cancellation confirmation, a full refund (minus the original payment processing fee) will be credited to the original payment method (this can take up to 10 working days to be processed by our card merchant).
Please note that a booking can be transferred to another eligible participant should the original participant be unable to attend (a £10 administration fee will be charged).
1.2 - Premium Cancellation Protection
Premium Cancellation Protection holders can cancel their booking without providing a reason up to 14 days before the clinic start date or, if the participant is ill or injured, the customer can cancel at any time in advance of the clinic upon the provision of the relevant medical documentation.
In both instances, the clinic booker will be entitled to receive a full refund for the remaining balance of the full amount paid (minus the Premium Cancellation Protection fee of £14.99 and minus the original payment processing fee) or a credit note to attend a future clinic.
If the clinic booker has ordered/received the training kit package at the point of cancellation, the refund amount will be proportionally offset against the refund total in the event of cancellation (to the value of £49.50 for each training kit package - kit returns are not permitted).
1.3 - Provider
Real Madrid Foundation Clinics UK/Project Football Limited reserves the right to cancel any of its clinics at any time but will endeavour to give at least 7 days notice prior to the event.
All clinics, activities, venues and travel arrangements are subject to change according to weather, venue availability, a satisfactory level of participants and staffing. As such, we may cancel or change any clinics, should this be necessary for these or any other reasons or factors beyond our control.
In the event of a clinic cancellation on behalf of Real Madrid Foundation Clinics UK/Project Football Limited, the clinic booker will be provided with the option of a full refund for the amount paid or a credit for a suitable alternative clinic for the amount paid but we shall not have any other liability to the clinic booker.
The refund will be processed once the training kit package has been returned and received by our kit supplier (at the clinic booker's cost) assuming that the clinic booker has ordered/received the training kit package at the point of cancellation.
Should the clinic booker wish to keep the training kit package or the training kit package is returned in an unsatisfactory condition, the refund amount will be proportionally offset against the refund total in the event of cancellation (to the value of £49.50 for each training kit package).
2 - Refund Policy
No refund is permitted for any booking (excluding 1.2 - Premium Cancellation Protection holders & 1.3 Provider Cancellation) which includes the provision of personalised items. This includes training kit, footwear or any other items ordered to the personal specification of the clinic participant.
2.1 - Injury/Illness
The clinic booker is responsible for arranging and paying for suitable personal insurance to cover any injury or illness to the participant in advance of the clinic that may prevent the clinic participant from attending.
A refund will not be provided under these circumstances (excluding Premium Cancellation Protection holders).
2.2 - Non-Attendance
For the avoidance of doubt, no refund is permitted for a participant's failure to attend the clinic.
3 - Liability
The clinic booker agrees to indemnify, defend and hold Total Football Group L.L.C-FZ, Real Madrid Foundation Clinics UK, Project Football Limited, Coerver® Coaching England & Wales, and Real Madrid Foundation, and all their associated companies and their directors, employees, information providers, licensors and licensees, officers, partners, sponsors and suppliers (collectively, indemnified parties) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs) incurred by the indemnified parties in connection with any claim arising out of any breach by you of these terms and conditions of use.
None of the parties involved with the organisation and the promotion of the clinics can accept any responsibility or liability for personal injury of participants or loss/damage to personal effects or property.
4 - Media
Official Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales photographs and video may be taken of registered participants at any of our clinics.
These pictures and videos may be used, reproduced and/or published in Coerver® Coaching England & Wales/Real Madrid Foundation Clinics UK/Project Football Limited publications including but not limited to magazines, DVD's, news reports and on social media sites including Instagram, Facebook, Twitter and YouTube. Official Coerver® Coaching England & Wales/Real Madrid Foundation Clinics UK/Project Football Limited photographs and video can also be used by any of our official partners.
5 - Medical
The clinic booker authorises Real Madrid Foundation Clinics UK/Project Football Limited staff to administer or approve any medical treatment deemed necessary to the participant.
The participant's relevant medical information must be submitted as part of the clinic application process.
6 - Clinic Conduct
Real Madrid Foundation Clinics UK/Project Football Limited staff reserves the right to remove any disruptive participants or parents/guardians from the clinic and/or venue.
During the clinic, the participant is obliged to follow the instructions of the provider's staff and to follow the clinic rules. If these instructions are not followed and there is a risk of endangering the safety of participants or seriously disrupting the clinic the participant can be excluded from further participation.
In this case there is no entitlement to a refund of the clinic fee. In the event of clinic exclusion, the participant must be picked up immediately by the legal guardian.
7 - Training Kit Package
All clinic participants must wear the full training kit package.
The clinic booker will receive information relating to ordering their kit package from our retail partner Pro:Direct Soccer within the clinic confirmation email.
The clinic booker is responsible for paying the delivery charge upon checkout at the Pro:Direct Soccer website.
Pro:Direct Soccer are responsible for customer service relating to the clinic training kit packages and can be contacted directly at the following email address customerservices@prodirectsport.com
8 - Privacy Policy
Our Privacy Policy is devised to help you feel more confident about the privacy and security of your personal details and shows how Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales intends to process, retain and remove your personal data, and the lawful basis for doing so.
9 - Force Majeure
9.1 - Definition: For the purposes of this agreement, "Force Majeure Event" shall mean any event or circumstance beyond the reasonable control of the organizer, including but not limited to acts of god, natural disasters, adverse weather conditions, strikes, labor disputes, civil unrest, acts of terrorism, governmental actions, pandemics, epidemics, or any other similar cause.
9.2 - Performance Excused: The organizer shall not be liable for any failure or delay in performing any of its obligations under this agreement to the extent that such failure or delay is caused by a Force Majeure Event.
9.3 - Notice: In the event of a Force Majeure Event, the organizer shall promptly notify the clinic booker in writing of the nature and extent of the Force Majeure Event and the effect on the organizer's ability to perform its obligations under this agreement.
10 - Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England & Wales. Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales and the clinic booker hereby submit to the exclusive jurisdiction of the England & Wales courts.