By registering to attend Real Madrid Foundation Clinics UK, you agree to the following terms and conditions:

Conditions of Enrolment

Confirmation of Enrolment will be forwarded to the booker on receipt of their registration form, which must be accompanied by the appropriate fee. 

Payment of fee will be subject to the booker's acceptance of these conditions of enrolment. 

Real Madrid Foundation Clinics UK/Pr.oject Football Limited/Coerver® Coaching England & Wales reserves the right to cancel any booking if the correct payment terms and procedures have not been followed by the booker and/or clinic participant.

1 - Cancellation Policy

1.1 Clinic Booker

The clinic booker may cancel their booking without any charge within 7 days of registration provided:

1.1a - The course start date is not less than 14 days from the booking date and/or has not already started. 

and

1.1b - The clinic booker has not ordered/received their clinic training kit package.

The clinic booker must confirm their cancellation in writing by contacting info@coerver.co.uk 

Upon receiving the clinic booker's cancellation confirmation, a full refund will be credited to the original payment method (this can take up to 10 working days to be processed by our card merchant).

Please note that a booking can be transferred to another eligible participant without charge should the original participant be unable to attend.

1.2 - Premium Cancellation Protection

Premium Cancellation Protection holders can cancel their booking without providing a reason up to 14 days before the clinic start date or, if the participant is ill or injured, the customer can cancel at any time in advance of the clinic upon the provision of the relevant medical documentation.

In both instances, the clinic booker will be entitled to receive a full refund for the remaining balance of the full amount paid (minus the Premium Cancellation Protection fee of £14.99) or a credit note to attend a future clinic.

If the clinic booker has ordered/received the training kit package at the point of cancellation, the refund amount will be proportionally offset against the refund total in the event of cancellation (to the value of £49.50 for each training kit package - kit returns are not permitted).

1.3 - Provider

Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales reserves the right to cancel any of its clinics at any time but will endeavour to give at least 7 days notice prior to the event.

All clinics, activities, venues and travel arrangements are subject to change according to weather, venue availability, a satisfactory level of participants, staffing, and factors relating to COVID-19. As such, we may cancel or change any clinics, should this be necessary for these or any other reasons or factors beyond our control. 

In the event of a clinic cancellation on behalf of Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales, the clinic booker will be provided with the option of a full refund for the amount paid or a credit for a suitable alternative clinic for the amount paid but we shall not have any other liability to the clinic booker. 

The refund will be processed once the training kit package has been returned and received by our kit supplier (at the clinic booker's cost) assuming that the clinic booker has ordered/received the training kit package at the point of cancellation.

Should the clinic booker wish to keep the training kit package or the training kit package is returned in an unsatisfactory condition, the refund amount will be proportionally offset against the refund total in the event of cancellation (to the value of £49.50 for each training kit package). 

2 - Refund Policy 

No refund is permitted for any booking (excluding 1.2 - Premium Cancellation Protection holders & 1.3 Provider Cancellation) which includes the provision of personalised items. This includes training kit, footwear or any other items ordered to the personal specification of the clinic participant.

2.1 - Injury/Illness

The clinic booker is responsible for arranging and paying for suitable personal insurance to cover any injury or illness to the participant in advance of the clinic that may prevent the clinic participant from attending.

A refund will not be provided under these circumstances (excluding Premium Cancellation Protection holders). 

2.2 - Non-Attendance

For the avoidance of doubt, no refund is permitted for a participant's failure to attend the clinic.

3 - Liability

The clinic booker agrees to indemnify, defend and hold Real Madrid Foundation Clinics UK, Real Madrid Foundation, Project Football Limited, Coerver® Coaching England & Wales and all their associated companies and their directors, employees, information providers, licensors and licensees, officers, partners, sponsors and suppliers (collectively, indemnified parties) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs) incurred by the indemnified parties in connection with any claim arising out of any breach by you of these terms and conditions of use. 

None of the parties involved with the organisation and the promotion of the clinics can accept any responsibility or liability for personal injury of participants or loss/damage to personal effects or property. 

4 - Media 

Official Real Madrid Foundation Clinics UK/Project Football Limited/Coerver Coaching England & Wales photographs and video may be taken of registered participants at any of our clinics. 

These pictures and videos may be used, reproduced and/or published in Coerver® Coaching England & Wales/Real Madrid Foundation Clinics UK/Project Football Limited publications including but not limited to magazines, DVD's, news reports and on social media sites including Instagram, Facebook, Twitter and YouTube. Official Coerver® Coaching England & Wales/Real Madrid Foundation Clinics UK/Project Football Limited photographs and video can also be used by any of our official partners.

5 - Medical 

The clinic booker authorises Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales staff to administer or approve any medical treatment deemed necessary to the participant.

The participant's relevant medical information must be submitted as part of the clinic application process.

6 - Clinic Conduct

Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales staff reserves the right to remove any disruptive participants or parents/guardians from the clinic and/or venue.

During the clinic, the participant is obliged to follow the instructions of the provider's staff and to follow the clinic rules. If these instructions are not followed and there is a risk of endangering the safety of participants or seriously disrupting the clinic the participant can be excluded from further participation.

In this case there is no entitlement to a refund of the clinic fee. In the event of clinic exclusion, the participant must be picked up immediately by the legal guardian.

7 - Training Kit Package

All clinic participants must wear the full training kit package.

The clinic booker will receive information relating to ordering their kit package from our retail partner Pro:Direct Soccer within the clinic confirmation email.

The clinic booker is responsible for paying the delivery charge upon checkout at the Pro:Direct Soccer website. 

Pro:Direct Soccer are responsible for customer service relating to the clinic training kit packages and can be contacted directly at the following email address customerservices@prodirectsport.com 

8 - Privacy Policy

Our Privacy Policy is devised to help you feel more confident about the privacy and security of your personal details and shows how Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales intends to process, retain and remove your personal data, and the lawful basis for doing so. It is applicable to any information which is given by you or your company to Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales. 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What information do we collect about you?

We may collect personal information which we receive when: 

  • You use our website

  • You use our services or products

  • You contact us

  • You subscribe to or use our social media accounts

  • This may include information which you provide when you: 

  • Contract with us

  • Enter information on our website

  • Enter information on our customer surveys/offers

  • Interact on our social media accounts

  • Contact us directly in writing or by phone

  • Enter a competition or promotion

We collect personal information which parents/guardians provide us about children through registering as a clinic member or booking our courses. We also collect information about school representatives when they enter their details to arrange or find out more about the services we offer. 

We may collect the following types of information:

Your name, address, email address, telephone number(s) and other contact details information required to provide you with a service, and details of our services that you have used your company’s name (or business), your position in the company; the company’s address, company’s email address and telephone number a child’s personal information such as name, gender, date of birth, medical conditions, emergency contact details, special needs, allergies, EpiPen status, parental details, your payment information such as credit or debit card details information collected through your use of our websites details of any enquiry or complaint you make information about the mail or parcels sent to you via our services your information when signing for receipt of a parcel or letter

How do we use the personal information we collect about you?:

  • We may use the personal information provided by you to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • For record-keeping purposes

  • To contact you for your views on our services

  • To notify you about important changes or developments to our site or services

  • To provide a more personalised online experience

  • To improve our products and services

  • To keep you informed about our products and services that we offer for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your personal information will be provided by Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales to selected third parties: 

When customers have indicated they wish to receive information about products, services or promotions that may be of interest to them where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services for the prevention of fraud against Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales, third parties and customers for the purposes of identity verification to prevent money laundering to other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety including the exchange of information to protect against fraud and to reduce payment risks and in connection with the prevention and detection of crime

Keeping you informed

If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers.

Disclosure of your information

Your information may be used by Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales only. We will never pass your personal data to anyone else, except any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad unless we have your consent. 

Data Protection Notice

Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales fully supports the requirements of the Data Protection Act 1998 (DPA) and is committed to the protection of personal data belonging to our suppliers, customers and colleagues. Any personal information collected by Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales will be used in accordance with the DPA. We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation in the United Kingdom. This includes reviewing existing policies and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR and any subsequent legislation from time to time in force. 

We have taken appropriate measures to keep users' personal information secure. We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure information we collect online. Internally, we restrict access to personal information. Only those parties who need the information in order to do their jobs have access to it. 

Controlling your personal information

Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales only retains personal information for as long as we need it to carry out a particular purpose or meet a particular obligation and we collate only the information absolutely necessary to minimise the amount of data held. You have a right to know about the personal information we hold about you. We can provide you with a copy of your personal data that we hold, free of charge, in an electronic format. Requests must be made in writing to The Bungalow, Hawthorne Lane, Coventry, West Midlands, CV4 9PB or support@coerver.co.uk and proof of your identification is required in order to protect your information, together with sufficient details to be able locate your information. For example, dates and details of the services that you have used. 

You also have the right to restrict the collection or use of your personal information in the following ways: 

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@coerver.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

9 - Force Majeure

9.1 - Definition: For the purposes of this agreement, "Force Majeure Event" shall mean any event or circumstance beyond the reasonable control of the organizer, including but not limited to acts of god, natural disasters, adverse weather conditions, strikes, labor disputes, civil unrest, acts of terrorism, governmental actions, pandemics, epidemics, or any other similar cause.  

9. 2 - Performance Excused: The organizer shall not be liable for any failure or delay in performing any of its obligations under this agreement to the extent that such failure or delay is caused by a Force Majeure Event.

9.3 - Notice: In the event of a Force Majeure Event, the organizer shall promptly notify the clinic booker in writing of the nature and extent of the Force Majeure Event and the effect on the organizer's ability to perform its obligations under this agreement.

10 - Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England & Wales. Real Madrid Foundation Clinics UK/Project Football Limited/Coerver® Coaching England & Wales and the clinic booker hereby submit to the exclusive jurisdiction of the England & Wales courts